Warranty and Shipping Policy

Shipping Policy

EPAX offers free shipping on all orders over $100.00 USD. Orders typically ship within 1–3 business days unless they are on back order or pre-order. Lead times will be stated in the product description before checkout for items labeled "back order" or "pre-order."

EPAX Dental ships printers within the United States. On request, we can also ship replacement parts, resins, and accessories to existing customers in Canada and Mexico, and we may sell printers to customers in those countries by request. Please note that warranty coverage applies to U.S. orders only (see the warranty section below). For other countries, please contact us for a distributor local to your region.

Limited Warranty

Effective for dental printers purchased on or after January 1, 2026. Printers purchased before that date are covered by the warranty terms in effect at the time of purchase.

EPAX Dental printers carry a 2-year limited warranty that begins on the date you receive your printer.

What is covered. All electronic components (such as the mainboard and touchscreen), all mechanical components (such as the Z-axis motor and moving parts), and the printer's structural hardware are covered against defects in materials and workmanship.

What is not covered. Consumable parts are not covered under this warranty: the LCD/masking screen, FEP (release) film, precut tape, filters, resin, and resin vat. This warranty also does not cover willful or accidental damage, normal wear and tear, improper care, misuse, use outside the printer's intended purpose, or damage resulting from improper disassembly, modification, or repair.

Opening your printer for routine maintenance does not void the warranty — our printers are designed to be user-serviceable inside and out. Damage caused by improper disassembly or modification, however, is not covered.

Your remedy. For a valid claim on a covered part, EPAX will ship you the replacement part free of charge. If you would prefer EPAX to perform the repair, we will provide parts and labor; you cover round-trip shipping and any parts not under warranty (you may use your preferred carrier). Repair or replacement of covered parts is the sole remedy under this warranty. It does not include refunds, reimbursement of labor, lost business or downtime, or any other incidental or consequential costs. Refunds are governed solely by our Refund Policy and its 30-day window.

International orders. This warranty applies to U.S. orders only. Because cross-border shipping, service, and returns are not practical, any printer shipped outside the United States — including printers sold by request to customers in Canada or Mexico — is sold without warranty coverage, and is final sale (not eligible for return, refund, or exchange). Parts and resins shipped outside the U.S. are likewise sold without warranty.

How to make a claim. Email sales@epaxdental.com to open a support case before returning any printer or part. We'll evaluate the issue and arrange the replacement or repair. Please inspect your order on arrival and contact us immediately if anything is defective, damaged, or incorrect.

Governing Law and Disputes. This warranty, and any dispute arising out of or relating to it or to any EPAX Dental product, is governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. The exclusive jurisdiction and venue for any such dispute shall be the state and federal courts located in Wake County, North Carolina. You consent to the personal jurisdiction of those courts and waive any objection based on inconvenient forum. To the extent permitted by law, each party waives any right to a jury trial in any such dispute.

Returns & Refunds

For returns and refunds, including our 30-day return window, please see our Refund Policy.