Shipping Policy
EPAX offers free shipping on all orders over 200.00 USD. Orders typically ship out within 1-3 business days unless they are on back order or pre-order. Lead times will be stated in the product description before checkout for items labeled "back order" or pre-order.
EPAX does not ship internationally. Any equipment provided by EPAX Dental that leaves the country will not be eligible for returns, refunds, warranty's or exchanges.
Refund Policy
Here at EPAX, we genuinely want you to be completely satisfied and enjoy your printer and/or consumables. We stand behind our printers and exemplary customer service reputation. If something goes wrong, we are here to help.
Please carefully read and be sure you understand the following before purchasing a printer:
Warranty Information:
Our printers have a 1-year warranty that begins from the date you receive your printer.
Please note: The LCD screen, film, precut tape, filters and resin are consumable technology which are NOT covered by this warranty. The warranty is also NOT valid for international (non-USA) orders due to high shipping costs. If you are outside USA, please consider purchasing from our distributors with warranty.
All other components of the printer are covered by the warranty. In the event of defect, we will ship you replacement parts free of charge. It does not void the warranty for you to open your printer and perform maintenance. Our printers were designed to be user-friendly both inside and out.
Warranty does not cover willful damages, tears and damages due to accident, normal wear and tear, improper care and mis-use.
If you wish to have us repair or perform maintenance on your printer for you, we are happy to do so. We will provide parts and labor, but you must cover the round trip shipping costs and any parts not under warranty. You may use your preferred carrier.
Returns and Refunds:
If for some reason you decide our printer is not for you, simply contact us within 30 days from the date of your purchase. You must cover the return shipping back to the warehouse, but you will receive a full refund if the printer is unopened when returned to us.
For opened/used printers there is a 15% restocking fee and if any parts/accessories are missing you will not be refunded for those items.